What's our privacy policy?
This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable privacy legislation and best practice standards for service providers. By accessing our website or engaging with our services, you agree to the collection and use of information as outlined in this policy.
Information We Collect
We may collect personal information necessary to provide appropriate services and support. This may include, but is not limited to:
Personal Details
Full name
Contact information (email address, phone number, address)
Date of birth
Participant identification details such as NDIS numbers where relevant
Support and Service Information
Referral information
Service requirements or support needs
Communication between participants and our team
Information provided by support coordinators or referring organisations
Website and Communication Method
Referral information
Service requirements or support needs
Communication between participants and our team
Information provided by support coordinators or referring organisations
Support and Service Information
Information collected may be used to:
Deliver and coordinate support services
Process referrals and service enquiries
Communicate with participants, families, carers, and service providers
Manage appointments and service arrangements
Improve service delivery and organisational operations
Meet legal, regulatory, and compliance requirements
Personal information is only used for purposes directly related to the services we provide.
We provide reliable, compassionate, and highly personalised support services designed to help you live independently and with confidence every day.
Contact Us
0418 284 282
North Coast Support Team
Our approach is built on understanding your unique needs, goals, and lifestyle. We focus on delivering support that is not only reliable but also meaningful helping you build confidence, maintain independence, and improve your overall quality of life.
- Person-centred support tailored to you
- Flexible services that adapt to your needs
- Consistent and reliable care you can trust
- Focus on independence and long-term growth
- Friendly and compassionate support team
- Safe, respectful, and professional service
- Support across home and community settings
- Dedicated to improving quality of life
Sharing of Information
North Coast Support Services respects the confidentiality of personal information.
Information may only be shared when necessary to provide appropriate support services or when legally required.
This may include sharing information with:
Support coordinators
Allied health professionals
Service providers involved in participant care
Government or regulatory bodies where required by law
We will only share relevant information necessary for service coordination and participant support.
More Information:
North Coast Support Services takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information may be stored through secure digital systems, internal records, or approved service platforms used to manage operations and service delivery. Appropriate security measures are implemented to safeguard information, including restricted access to authorised personnel and the use of administrative and technical protections designed to maintain the confidentiality and integrity of all personal data we hold.
Individuals have the right to request access to personal information held by North Coast Support Services and may request corrections if any information is inaccurate, incomplete, or outdated. Requests for access or correction can be made by contacting our team using the contact details provided below. Our website may also use basic cookies or analytics tools to help us understand how visitors interact with the site and improve functionality, accessibility, and user experience. These tools do not personally identify visitors and may be disabled through browser settings if preferred.
Our website may contain links to external websites or resources for additional information. North Coast Support Services is not responsible for the privacy practices or content of third-party websites, and visitors are encouraged to review the privacy policies of any external sites they access. This Privacy Policy may be updated periodically to reflect changes in legislation, organisational practices, or service delivery. Any updates will be published on this page and will take effect upon publication. For questions about this Privacy Policy or how personal information is handled, please contact North Coast Support Services at hello@northcoastsupportservices.com.au .