

Navigating support services and the NDIS can feel overwhelming at times. Below are answers to the most common questions from participants, families, carers, and referral partners. If you can’t find the information you’re looking for, please contact our team and we’ll be happy to assist.
We understand that navigating NDIS services and support options can sometimes feel overwhelming. Below are answers to some of the most common questions we receive from participants, families, carers, and referral partners. If you need further assistance, our team is always happy to help.
We provide a range of person-centred support services designed to help individuals live more independently. These include Support Coordination, Behaviour Support, Occupational Therapy, Physiotherapy, Speech Therapy, Support Workers, Cleaning and Yard Maintenance, and Laundry Services.
Our services are available to NDIS participants, individuals requiring disability support, and people who need assistance with daily living and therapy services.
Yes. We support NDIS participants by helping them connect with appropriate services, manage supports, and achieve their goals outlined in their NDIS plan.
We provide services across the North Coast region. If you are unsure whether we service your area, please contact our team and we will confirm availability.
Getting started is simple. You can contact our team directly or submit a referral through our website. We will then guide you through the next steps.
Support Coordination helps NDIS participants understand their plan and connect with the right providers and services. A support coordinator works with participants to ensure their supports are organised and working effectively.
Level 2 Support Coordination helps participants organise and coordinate services within their NDIS plan. Level 3 Specialist Support Coordination provides additional assistance for participants with more complex needs or challenging service environments.
Yes. Our team can help explain your plan, funding categories, and how to use your supports effectively.
Yes. We work with participants who are plan-managed, self-managed, or NDIA-managed.
Occupational Therapy helps individuals develop practical skills for everyday living, independence, and participation in daily activities.
Physiotherapists help improve mobility, strength, and physical wellbeing through personalised therapy programs.
Speech Therapy helps individuals improve communication, speech clarity, and social interaction skills.
Therapy services can benefit individuals of all ages who need support with mobility, communication, independence, or daily living skills.
Support workers assist individuals with daily tasks, personal care, community participation, and maintaining routines.
Yes. Support workers can assist with attending appointments, running errands, and participating in community activities.
Can services be tailored to individual needs?
What cleaning services do you provide?
Yes. We assist with basic yard maintenance and outdoor upkeep to help maintain safe and accessible outdoor spaces.
What laundry services do you provide?
You can submit a referral through the referral form on our website or contact our team directly.
Yes. Referrals can be made by participants, family members, carers, or other service providers.
Our team aims to respond to enquiries and referrals as quickly as possible, typically within one business day.
If you have any other questions or need assistance, please feel free to reach out to our team.